We offer a 2 year warranty for our products(exclude the bulbs).
Within 2 years, if there is any issues or questions about the product, please contact us at support@lampsguru.com with the pictures and the videos of the problems you are having. We will reply the emails within 24 hours, and provide our solutions for the issues you are having. If the issues are from the accessories we will send you the free replacement by express, and you will be able to receive them in 9~20 work days. If the issue is caused by the electrical circuit, our engineer will help you to solve your problems within 1~2 work days.
(please make sure using the professional electrician to install the products)
Exclusions:
This warranty does not cover:
- Variations in natural materials, including color or texture differences
- Minor imperfections in handmade products
- Damage due to improper handling of finishes
- Fading or deterioration of products used outdoors
- Unauthorized modifications or customizations
- Problems arising from improper installation or misuse
After 2 years, we still provide technical support to help you to solve the issues, but you will need to pay for the replacement and the technical support.
If there are any questions, please feel free to contact us at support@lampsguru.com